FAQ'S

Frequently Asked Questions

GENERAL QUERIES

Is online Ticket Booking available?

Yes, You can book an online ticket at click here

Are any offers available on bulk ticket bookings?

Yes, offers are available as mentioned on our website click here

Are both way tickets compulsory or one-way tickets also can be bought?

 Both options are available - One way and round trip.

Are the timings the same across all Udan khatola destinations for To & Fro travel?

Different time slots are there for all the Units. Detail time table as per location mentioned on our website click here

Are there any Ticket fair criteria for Children?

Yes, criteria for children are on the basis of height i.e. below the height 110 cm is the half ticket with GST while there are no charges for children below 6 months.

What is the ticket cancellation policy?

 It’s mentioned on our website click here

Is a parking facility available?

Yes, it is available on a chargeable basis and is at the owner's risk.

Is there stay facility available?

No, Stay facility is not available.

Do tickets need to be retained during the journey?

If the journey is both ways then it is necessary to retain the ticket. 

Are there facilities for physically challenged people?

Physically challenged people would get priority onboarding + Wheelchair is also available at all the Ropeways.

ROPEWAY QUERIES

Are eatables allowed to be carried in the Ropeway Cabin?

 Food or any packed eatables are not allowed to be carried in the Cabin.

What other facilities are available at Ropeway?

Food Zone / Gaming Zone / Cafe / Children Play Zone / Babies feeder Room /  Souvenir Shops / Washroom (For Bath).

Is the Ropeway Ticket Transferable?

Yes, it is transferable.

How many ropeways of Udan Khatola are in India?

Total 7 Udankhatola Ropeways are operational in India. Girnar ropeway at Udan Khatola is a work in progress.

Where can I keep my baggage and other valuables while I am at the Ropeway?

Storage is available at every Udankhatola Ropeway unit except big luggage and valuable articles. For example -  Mobile/Laptop/Jewellery/Purse etc.

Where can you buy Pooja/Prasad articles before coming to the Ropeway Site?

It is available at selected Ropeway Units - Girnar Parvat, Junagadh / Pavagadh-Vadodara  Ambaji-Gujarat, Chandidevi – Mansadevi, Hardware & Tara Tarini-Orissa.

What is the Tariff of Ropeway Journey?

Tariff board displayed on Booking Window & on the landing page as well as on our website 

click here

Is advance booking at the ropeway possible?

Yes, online ticket booking is available on our website click here

Is the Ropeway operational in Monsoon?

Depend on the weather conditions. Rights are reserved with the Company.

PAYMENT QUERIES

Is passenger insurance covered at the ticket price?

Yes, it is covered in the ticket fare.

Can we buy tickets from an agent outside the Ropeway Site?

Yes. Details of agents are given on our website click here

What are the modes of Payment available on online and offline booking?

All types of Debit Cards and Credit Cards are accepted.

How many days will it take for refund in case of failure transaction on online booking?

It takes 7-10 days for a refund on a failed transaction. Subject to clearance from Bank.